Job Description

Asst Mgr Customer Service RSE IC Hair & UI(

Job Number:

13000RV4)

: Jan-12-2014, 11:59:00 PM

: Full-time

: Indonesia-Daerah Khusus Ibukota Jakarta-Jakarta-Graha Unilever

: Day Job

: Supply Chain

: Yes, 10 % of the Time

To supervise and support the Order Processor in delivering their responsibility.
To monitor the integrity of SAP output to ensure no information error.
To confirm supply plan together with Order processor team for 13wks rolling forecast and inform customers should any deviation between forecast vs. supply.
To coordinate finding best solution with related ULI team (Supply Planning, Manufacturing, Development, QC, Commercial) when there is a deviation to the operation normality such as potential delayed delivery, sudden demand from the Customer etc.
To held a periodic teleconference with Customers as stated in the ISA, Annex G.
To ensure complain from Customers are followed up and responded by the ULI team.
To answer Customer inquiries.
To coordinate with Local team for new Innovation project related with Regional Sourcing Project
To maintain and monitor SAP master data maintenance for New Innovation Project on time
To confirm Customer’s Annual volume or any ad hoc /temporary volume based on Factory confirmation.
To support any business case required for new project or new Innovation project.
To minimized potential business waste occurred such as : Air freight or excess material or FG.
To manage, report and ensure stock projection is achieved as per target
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